Welcome to our online store specializing in gemstones and custom jewelry. We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase or encounter any issues, we offer a flexible refund policy for your peace of mind.
1. Conditions for Refund Requests: a) Refunds will only be provided for items sold by our company if they have serious defects or damage that were not mentioned in the product description. b) Due to differences in grading standards among various gemological laboratories, refunds for loose gemstones will only be granted if the certificate issued by the designated laboratory does not match the information provided in the product description (with the exception of gemstone weight and dimensions).
2. Refund Process:
• If you wish to request a refund, please contact our customer service team within 7 working days of receiving the item, providing your order number and the reason for the refund. We will process your request as quickly as possible and provide you with detailed refund instructions.
• Refunds are typically processed within 7 working days after we receive the returned item and verify its condition. The refund will be issued through the original payment method used for the purchase.
3. Return Shipping Costs:
• If the refund is due to an error on our part or a quality issue with the item, we will cover the return shipping costs.
• If the refund is requested for personal reasons or for non-quality-related issues, the customer will be responsible for the return shipping costs.
4. Refund Restrictions:
• Refunds are only applicable to items that are unused, free from human-induced damage, and in brand-new condition.
• Special custom-made jewelry items may not be eligible for refund or return. Please contact our customer service team for more detailed information.
• The refund amount will not include any coupons or discounts applied to the original order.
We will process your refund request in strict accordance with the above refund policy. During the refund process, you are required to provide accurate information and ensure that the returned item meets the conditions for a refund. If you have any questions or need further assistance, please feel free to contact our customer service team at any time.
Please note that we reserve the right to amend this refund policy based on specific circumstances. In the event of any changes, we will promptly notify you and inform you of the latest policy.
Thank you for choosing our online gemstone and custom jewelry store. We look forward to providing you with a pleasant shopping experience and resolving any concerns you may have.
